Refund policy

At Gurveen, each product undergoes a rigorous quality check before it is dispatched. Since we curate artisanal sarees, jewelry, and accessories, we maintain strict policies to ensure the integrity of our pieces.

Mandatory Unboxing Video Policy

To protect your purchase and ensure a seamless resolution for any issues, we require a continuous unboxing video for all claims.

  • The Process: Please record a video starting from the moment you begin opening the courier seal until the product is fully revealed and inspected.

  • The Rules: The video must be uncut, unedited, and show the shipping label clearly.

  • Why? In the absence of an unboxing video, Gurveen reserves the right to reject any claims regarding missing items or physical damage sustained during transit.

Returns & Damages

  • Damaged Products: We offer a full refund or replacement only if the product arrives damaged and is supported by an unboxing video.

  • Reporting: Notify us at gurveenatimelesselegance@gmail.com within 48 hours of delivery with the video attached.

Exchanges

If you are unsatisfied with the fit or style, we offer a one-time exchange for a different size or another product of equal value.

  • Conditions: Items must be unworn, unwashed, and in their original packaging with all tags intact.

  • Logistics: The customer is responsible for the shipping costs associated with returning the item to our India office for exchange.

Non-Returnable Items

The following are not eligible for return or exchange:

  • Items on Sale or Clearance.

  • Customized or personalized orders.

  • Jewelry: Due to hygiene standards, jewelry cannot be exchanged or returned unless received in a damaged state (verified by video).

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds will be processed back to your original payment method within 7–10 business days.